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Privacy Policy for Amira Aesthetics Clinic

 

 

 

Privacy Policy

Amira Aesthetics Clinic Ltd
Effective date: August 2026

Amira Aesthetics Clinic Ltd is committed to protecting your privacy and handling your personal information responsibly, transparently and securely.

This Privacy Policy explains what personal information we may collect, why we use it, how it may be shared and the rights you may have in relation to your information.

1. Who We Are

Amira Aesthetics Clinic Ltd provides professional aesthetics, skin, body and wellness treatments from our Manchester clinic, together with selected mobile IV therapy services.

Clinic:
Amira Aesthetics Clinic Ltd
Granville Court
169 Upper Chorlton Road
Manchester
M16 9RA

Telephone: +44 7777 771605
Email: info@amiraestheticclinic.co.uk
Website: www.amiraaestheticsclinic.co.uk

For data-protection purposes, Amira Aesthetics Clinic Ltd is responsible for personal information that it collects and controls directly.

Where you use a third-party service such as Treatwell, that provider may also process your personal information in accordance with its own privacy information and data-processing arrangements.

2. Information We May Collect

Depending on your interaction with the clinic, we may collect:

Identity and contact information

  • Name
  • Date of birth
  • Telephone number
  • Email address
  • Address where relevant
  • Emergency contact details where appropriate

Appointment and service information

  • Appointment dates and booking history
  • Treatments requested or received
  • Consultation records
  • Treatment preferences
  • Aftercare and follow-up information

Health and treatment information

Where relevant to assessing treatment suitability and providing services safely, we may ask for information including:

  • Relevant medical history
  • Medical conditions
  • Current medication
  • Allergies
  • Pregnancy or breastfeeding status where relevant
  • Previous aesthetic, medical or surgical procedures
  • Skin conditions or concerns
  • Information relating to post-operative recovery
  • Other information relevant to treatment suitability

Health information is treated as sensitive personal information and is handled with additional care.

Treatment photographs

Clinical photographs may be taken where appropriate for treatment records, assessment or progress monitoring.

Identifiable photographs will not be used for marketing or promotional purposes without separate permission.

Payment and transaction information

We may retain information about payments and transactions relating to services purchased.

Where payments are processed through Treatwell or another third-party payment provider, card or banking information may be processed by that provider rather than stored directly by Amira Aesthetics Clinic.

Communications

We may retain communications you send to us through:

  • Website forms
  • Email
  • Telephone
  • WhatsApp or other agreed communication channels
  • Treatwell
  • Social media enquiries

Website information

When you visit our website, certain technical information may be collected through cookies or similar technologies, depending on your cookie preferences.

Please see our Cookie Policy for further information.

3. Why We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Manage and confirm appointments
  • Provide consultations
  • Assess treatment suitability
  • Provide treatments and services
  • Maintain appropriate treatment records
  • Provide aftercare and follow-up support
  • Process and record payments
  • Communicate important information concerning your appointment or treatment
  • Manage complaints or concerns
  • Maintain appropriate business and financial records
  • Meet insurance, legal, regulatory or professional requirements
  • Protect the safety and legitimate interests of clients and the clinic
  • Improve our services and website
  • Send marketing communications where you have given permission or where another lawful basis permits this

4. Our Lawful Bases for Processing

Depending on the purpose, we may process personal information because:

Contract

Processing is necessary to arrange or provide services you have requested or to take steps at your request before providing those services.

Legal obligation

We may need to process or retain certain information to comply with legal, accounting, tax or regulatory obligations.

Legitimate interests

We may process information where reasonably necessary for the legitimate operation and protection of our clinic, provided those interests do not override your rights and interests.

This may include responding to enquiries, maintaining appropriate business records, improving services and protecting the clinic against legal claims.

Consent

We may rely on your consent for activities such as certain marketing communications, identifiable promotional photography or other uses where consent is appropriate.

You may withdraw consent for future use at any time where consent is the lawful basis relied upon.

5. Health and Special-Category Information

Information about your health is considered special-category personal data and receives additional protection.

We only request health information where it is relevant to consultation, treatment suitability, treatment provision, aftercare or client safety.

Where required by data-protection law, we will identify an appropriate lawful basis and an additional condition for processing special-category information. This may include your explicit consent where appropriate.

Providing accurate health and treatment information is important because incomplete or inaccurate information may affect whether a treatment can safely or appropriately proceed.

6. Treatwell and Other Service Providers

Treatwell is used as a principal booking platform for Amira Aesthetics Clinic.

When you make or manage a booking through Treatwell, Treatwell may collect and process personal information under its own privacy and data-processing arrangements.

We may receive information from Treatwell that is necessary to manage your appointment and provide the service you have booked.

We may also use appropriate third-party providers for purposes including:

  • Website hosting and maintenance
  • Email services
  • Payment processing
  • Accounting
  • IT support
  • Analytics
  • Secure storage
  • Professional or insurance services

We only share information where reasonably necessary and expect service providers handling personal information on our behalf to apply appropriate safeguards.

7. When We May Share Information

We do not sell your personal information.

We may share relevant information:

  • With Treatwell or other booking/payment providers where necessary
  • With professional advisers, insurers or service providers where required
  • With a healthcare professional or medical service where necessary and appropriate, subject to applicable confidentiality and data-protection requirements
  • Where you have asked or authorised us to do so
  • Where required by law, court order or a lawful request from an authority
  • Where reasonably necessary to establish, exercise or defend legal claims

8. Marketing

We may contact you about clinic services, news or offers where you have agreed to receive marketing or where another lawful basis permits us to contact you.

You can opt out of marketing communications at any time.

Opting out of marketing will not prevent us from contacting you about an existing appointment, treatment, payment, safety matter or other necessary service communication.

9. Photography

Clinical photography may be used as part of treatment records or progress monitoring where appropriate.

Permission to use identifiable photographs for advertising, social media, the clinic website or other promotional purposes will be requested separately.

Marketing consent is voluntary and is separate from your consent to treatment.

You may refuse marketing photography without affecting your treatment.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet relevant legal, insurance, professional, accounting and regulatory requirements.

Retention periods may vary according to the type of information.

For example:

  • General enquiries that do not result in treatment will be reviewed and deleted when no longer reasonably required.
  • Financial and transaction records may be retained for the period required for accounting, tax and legal purposes.
  • Treatment, consultation and clinical records will be retained in accordance with applicable professional, insurance and legal requirements.
  • Marketing information will generally be retained until you withdraw your consent or object to further marketing.

Information that is no longer required will be securely deleted, anonymised or disposed of where appropriate.

11. How We Protect Your Information

We use appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

No system can guarantee absolute security, but we take reasonable steps appropriate to the nature of the information we hold.

12. Your Data-Protection Rights

Depending on the circumstances and the lawful basis being used, you may have rights including:

  • The right to be informed about how your information is used
  • The right to request access to your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion in certain circumstances
  • The right to request restriction of processing in certain circumstances
  • The right to object to certain processing
  • The right to data portability where applicable
  • The right to withdraw consent where processing is based on consent

Some rights are subject to legal limitations and may not apply in every situation.

To make a data-protection request, contact:

info@amiraestheticclinic.co.uk

We may need to verify your identity before responding.

13. Complaints About Data Protection

If you have concerns about how we handle your personal information, please contact Amira Aesthetics Clinic first so that we have an opportunity to address your concern.

You also have the right to raise a concern with the Information Commissioner’s Office (ICO), the UK’s independent data-protection regulator.

Contact information and guidance are available through the ICO.

14. Cookies

Our website uses cookies and similar technologies.

Necessary cookies may be required for the website to function.

Analytics, marketing or other non-essential cookies will be handled in accordance with applicable requirements and your cookie preferences.

Please refer to the separate Cookie Policy and cookie-consent controls available on the website.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, systems, legal obligations or data-processing practices change.

The current version will be published on our website with an updated effective date.

16. Contact Us

For questions about this Privacy Policy or the way we handle your personal information:

Amira Aesthetics Clinic Ltd
Granville Court
169 Upper Chorlton Road
Manchester
M16 9RA

Telephone: +44 7777 771605
Email: contact@amiraestheticclinic.co.uk
Website: www.amiraaestheticsclinic.co.uk